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Shipping & Returns

 

COVID-19 Status: We are still open!

Our online store is open for business and continues to ship orders placed to our online store. Please note that shipments are subject to delays as delivery services are currently experiencing higher shipment volumes. We continue to be committed to have your orders delivered in a timely manner.

Shipping

Limited Time Offer: Get $10 flat rate shipping when ordering $20 or more!

All orders are fulfilled by Smart Juice and ship directly from our warehouse in Whitehall, Pennsylvania. Most orders placed before 1:00 PM ET on business days will be shipped the day it is ordered. The charge on your credit card will show up as "SQ *SQ *SMART JUICE ON GOSQ.COM PAUS"

We currently are only able to ship to the 48 contiguous states within the US.

We are not able to ship to P.O. boxes.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We ship most orders via FedEx Ground. For overnight or expedited delivery, please contact us so we can give you an accurate quote.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Please contact us if the product you received is damaged or you have received the wrong item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.